1. Institute-Initiated Cancellations & Visa Refusals Al Minbar Institute will issue a full refund of all monies paid if an applicant is not accepted or if the institute cancels a class for any reason. Additionally, exceptions for refunds on missed classes can be made in the event of an official visa refusal.
2. Pre-Program Cancellations If an applicant cancels their registration prior to the starting date of the program, refunds are calculated based on the notice given (business days exclude Sundays and holidays):
15 business days’ notice: 100% refund of monies paid.
10 business days’ notice: 50% refund of monies paid.
5 business days’ notice: 25% refund of monies paid.
Cancellations made fewer than 5 business days before the start date are subject to the Mid-Program Cancellation rules below.
3. Mid-Program Cancellations The institute does not refund classes that a student has already taken or failed to attend. However, if a student must cancel their registration after the program has started, the following applies to the remaining tuition cost:
Within the first week: The institute retains a fee equal to 25% of the total remaining tuition cost (a 75% refund of the unused weeks).
After the first week: The institute retains a fee equal to 50% of the total remaining tuition cost (a 50% refund of the unused weeks).
4. Course Credit Alternative As an alternative to a partial refund, if a student cannot complete a course, the institute can convert the remaining paid tuition into a course credit. This credit is valid for 18 months from the original starting date and is fully transmissible (transferable to another person).
5. Processing and Termination Dates When calculating refunds, the official date of a student’s termination is the Friday following the last day of recorded attendance, triggered by either:
The date the institute receives notice of the student’s intention to discontinue the program; or
The date the student is terminated for a violation of a published institute policy.
All refunds will be paid within thirty (30) calendar days of the student’s official termination date.
Al Minbar Institute must refund all monies paid if the applicant is not accepted in any of the institute’s three types of accommodation. This includes school residence, host families or studio apartments.
For school residence and host families: The institute must refund all monies paid if the applicant cancels ten business days (excluding Sundays and holidays) prior the starting date of the staying, seventy percent of monies paid if the applicant cancels five business days (excluding Sundays and holidays) prior the starting date of the staying, fifty percent of monies paid if the applicant cancels three business days (excluding Sundays and holidays) prior the starting date of the staying, after that date no refund is possible.
For studio apartments: for this type of accommodation no refund is possible.
Al Minbar Institute must refund all monies paid if the applicant is not accepted. This includes instances where a trip is cancelled by the institute for any reason.
The institute must refund all monies paid if the applicant cancels ten business days (excluding Sundays and holidays) prior the trip’s date, fifty percent of monies paid if the applicant cancels seven business days (excluding Sundays and holidays) prior the trip’s date, and twenty-five percent of monies paid if the applicant cancels five business days (excluding Sundays and holidays) prior the trip’s date, after that date no refund is possible.
